Relationships count as Handelsbanken celebrates five years in Sevenoaks

HANDELSBANKEN, the local relationship bank, has just celebrated its fifth anniversary serving personal and business banking customers in Sevenoaks. Since opening its doors on Bligh’s Meadow in 2014, the branch has grown rapidly through recommendation.

Handelsbanken has over 800 branches in more than 20 countries. In the UK, where it has established its wholly-owned UK subsidiary, the Bank supports customers in over 200 communities across the country.

Due to its strong focus on long-term relationships and high levels of personal service, the Bank has been rated top for customer satisfaction for the 10th year running in an independent survey of British banks’ personal and business customers.

The Sevenoaks branch’s experienced team of six local bankers has developed steadily and today supports a wide range of customers with their banking needs.

Branch Manager, Nick Brooker, puts this success down to a unique combination of customer satisfaction, local decision making, and the Bank’s financial strength and stability, adding: “I have been really pleased how well we have been received by the local business community and by private individuals, all looking for a tailored, personalised approach to their banking needs and delivered through providing outstanding customer service.”

Handelsbanken’s decentralised approach gives branch teams full power to make decisions locally, meaning customers benefit from genuinely bespoke banking and swift, clear decisions.

Handelsbanken has been named the joint top-scoring commercial bank in Global Finance’s ranking of the World’s Safest Banks 2018. This reflects the Bank’s long-term focus and prudent, consistent approach to banking throughout all economic conditions.

In August 2018, Handelsbanken was named the most recommended provider for SME banking by the Competition and Markets Authority’s Independent Service Quality Survey for business banking. The Bank was ranked top in four of the five categories identified by the survey – with 84% of SME banking customers saying they would be extremely or very likely to recommend Handelsbanken to other SMEs for its overall service quality.

Handelsbanken was also named Best Private Bank 2018 at the FT and Investors Chronicle Investment & Wealth Management Awards. This is the sixth time it has received the accolade for its customer-led approach to banking and wealth management.

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